Last updated: 31 December 2025

Alonre operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, as our customer, with a personalized shopping experience (the “Services”). Alonre is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term “personal data,” we mean information that identifies you or another person, or that can be reasonably linked to you. Personal data does not include information that is collected anonymously or has been anonymized so that it cannot identify you or be linked back to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact details, including name, postal address, billing address, shipping address, telephone number, and email address.

  • Financial data, including credit and debit card numbers and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information, including username, password, security questions, configurations, and settings.

  • Transaction information, including items you view, add to cart, add to a wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when you communicate with us, for example when you send a customer support request.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services, including how and when you access, use, or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you. We collect information, for example, when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data to us.

  • Automatically through the Services. We collect information, for example, from your device when you use our products or Services or visit our website, including through the use of cookies and similar technologies.

  • From our service providers. We collect information, for example, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.

  • From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal data to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, saving your preferences and items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, for example by recommending products based on your purchases. This may also include using your personal data to better tailor and improve the Services.

  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and promotional communications by email, SMS, or mail, and to show you online advertising for products or Services on the Services or other websites, including based on items you previously purchased or added to your cart, as well as other activity relating to the Services.

  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone.

  • Communicating with you. We use your personal data to provide customer support and effective Services, respond to your inquiries in a timely manner, and maintain our business relationship with you.

  • Legal reasons. We use your personal data to comply with applicable law or respond to lawful requests, including requests from law enforcement or regulatory authorities; to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings; and to investigate potential violations of our terms or policies or to enforce our terms and policies.

How do we disclose personal data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

  • With Shopify, including vendors and other third parties who perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • We disclose personal data to business and marketing partners who provide marketing Services to you and show you advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to disclose information about you for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.

  • When you ask us to or otherwise consent to our disclosing certain information to third parties, for example to ship products to you, or when you use social media widgets or login integrations.

  • We disclose personal data to our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data you submit through the Services is transmitted to Shopify as well as to third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. To protect, grow, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal data collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights with respect to Shopify’s use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal data listed here via the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links does not, by itself, imply endorsement of the content on those platforms or their owners or operators, unless expressly disclosed in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in your country. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact details below to request that we delete such information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal data of individuals under 16 years of age.

Security and retention of your data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal data depends on a number of factors, such as whether we need the data to manage your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

  • Right of access. You may have the right to request access to the personal data we hold about you.

  • Right to deletion. You may have the right to request that we delete personal data we hold about you.

  • Right to correction. You may have the right to request that we correct inaccurate personal data we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.

  • Managing communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area, and subject to exceptions and limitations under local law, you may also have the following rights in addition to those above:

  • Right to object and right to restrict processing. You may have the right to ask us to stop or restrict processing of personal data for certain purposes.

  • Withdrawal of consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, it does not affect the lawfulness of processing based on your consent before it was withdrawn.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details below. More information about how Shopify uses your personal data and what rights you may have—including rights relating to data processed by Shopify—can be found at https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the European Economic Area, a list of the competent data protection supervisory authorities is available, and you can access it here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date accordingly, and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone at [insert phone number], or by email at info@alonre.com. For purposes of applicable data protection laws, we are the data controller of your personal data.